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Reprints Desk | The Content Workflow Company

Article Galaxy: Helping Researchers to Navigate the
Road to Discovery and Innovation at the Speed of Thought.

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Tailored Account Configurations

With a variety of account configuration options, Article Galaxy keeps you in control by conforming to your preferences – from custom dashboards and order form options to unique order processing, status communications, document preparation requirements and more.  And you’ll always know which features are activated and de-activated for your account.

 
 

Lowest Cost Article
Acquisition Filtering

Article Galaxy’s cost-saving algorithms enables the identification of the most advantageous licensing option, followed by ultra-rapid access to subscription content, Open Access content, publisher pay-per-view tokens, print collection content, and previously purchased articles when sufficient rights exist.

Article Galaxy is also able to identify content with special copyright royalty rates for academic institutions and government agencies.

Self-Service, Mediated
& Hybrid Workflows

Put article acquisition on auto-pilot or maintain whichever workflow roles you desire. You can have Article Galaxy configured to accept all orders from users, check lowest cost acquisition options, and deliver all orders directly back to users – or have your staff perform one or more of those tasks yourselves. Additionally, you can choose to manage some tasks during office hours and have Article Galaxy handle them all during off hours.

 
 

Order Any Way You Want

Order using the Article Galaxy online platform, via email,  with web services to connect a Sharepoint or Intranet-enabled webpage, from search results and abstract pages within integrated discovery tools, and through 3rd party literature management solutions like QUOSA and EndNote.

Configurable Online
Portal for End Users

Make Article Galaxy your own with co-branding, custom dashboard buttons connecting to existing literature tools, and also any combination of our default buttons: integrated discovery tools, federated search, an A-Z publications list, TOC and saved search alerting, reference management, plus on-demand help. All available with zero IT involvement from your organization.

 

Native, Cross-Platform
and Offline Link Resolving

Identify and provide users with access to subscription content, document deliver order placement, and rental requests online within Article Galaxy and the native interface of preferred databases and discovery tools.

Already have a link resolver? Let Article Galaxy be your back-up and prevent unnecessary spending by catching orders with incomplete or inaccurate citation data and those submitted offline by email.

A Suite of User
Authentication Mechanisms

Let Article Galaxy help you design a multi-channel, multi-authentication approach to ensure all valid users have optimal access to databases, subscriptions and online resources.

View Our Authentication Advisory Reference Tool

 
 

Cost Avoidance &
Spend Management Controls

Article Galaxy can help to avoid unncessary spending and control costs to realize the lowest total cost of ownership. Our controls include copyright caps, lowest cost acquision filtering, mediated workflow options, and time-based user spending limits (BETA).

Holdings Management
& Integration

Connect Article Galaxy with existing holdings management systems or send us your subscription data, then let us normalize it for optimal filtering of document delivery orders. We’ll clean the data, mark embargoes, match ISSNs and eISSNs, and make a few other enhancements.

 
 

Integrations

Save time, support preferred systems and improve business processes by integrating our Article Galaxy system and services into your workflow. Popular integrations include:

  • DirectPath
  • EBSCOhost
  • EMBASE
  • EndNote
  • Google Scholar
  • ILLiad from Atlas Systems
  • OVID
  • PubMed
  • QUOSA
  • RapidILL
  • ScienceDirect
  • SciFinder
  • SFX
  • And many more!

Plus Powerful Add-Ons

Bibliogo- a single-source solution for aggregated saved search and table of contents feeds, literature alerting and curation, multi-tasking tools for accessing and organizing references and full-text papers, secure collaboration, newsletter publishing, and much more.

Open Athens- an alternative to username and password-based access to databases, journals and online resources, Open Athens is an identity and access management solutions that provides a simpler and secure way for users to have one-click access to the resources you subscribe to.

 
 

Full Customer Support
& Support Visibility

Get help for you and your users when you need it with fast responses and resolution around the clock. Document delivery is a demanding, high touch business and Article Galaxy was designed with this in mind, featuring:

  • 24/7 support online, by email and via telephone
  • Account tune-ups & dedicated account managers
  • Service level agreement (SLAs) support for ticket responses & resolutions
  • Optional tier-one support for us to serve as your first respondents for your users
  • Full visibility into end user help desk tickets
  • A browsable and searchable knowledge base with FAQs, video tutorials, documentation and more
  • A suggestion box to suggest, view and vote on new services and features
  • Alerts for release notes and town halls
  • Satisfaction ratings to let us know when you’re happy and when you’re not so we can ensure we’re delivering happiness and improving every day

Usage Reporting
& Decision Support Analytics

Article Galaxy provides a number of detailed reports including an “all orders” data report that includes information on the content purchased, article, publication, transaction type, buyer, buyer cost center and project codes (if provided). Custom reports and additional standard reports are also available, including:

  • Daily order status
  • Linkout-only orders
  • Turnaround time
  • Number of articles purchased by publication
  • Registered users and administrators
 
 

Flexible Billing
& Payment Options

Article Galaxy transactions are billed monthly in U.S. dollars with net-30 payment terms. Currencies currently accepted for payment include U.S. dollars, Euros, and British Pound Sterling (GBP). Payments can be made via monthly invoice, bank wire or ACH deposit, checks sent by mail, deposit accounts, or via a credit card either as a single aggregate monthly payment or individually on each order transaction. We can also suppprt different billing options for different groups. For example, groups based on geography, functions, or business division.