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Article Galaxy Blog

Re-Thinking Article Repositories & End User Support in Your Library Toolkit

Posted by Mitja-Alexander Linss on June 10, 2016

Toolbox.pngThese days, everyone needs to do more with less. That is true for librarians and information managers, and especially for researchers or R&D managers in organizations without a library department at all. When it comes to accessing scholarly research literature and knowledge, a common strategy is to automate admin processes, enable user self-servicing at the point of discovery and promote a better user experience in the research workflow – all while being more cost-efficient and copyright-compliant.

Now may be the perfect time to re-think your options for improving research support for knowledge workers at you company. On June 22 we’ll be hosting a 45-minute ‘Library Services Toolkit’ webinar to introduce customers like you to a number of optional add-on library tools for our award-winning literature access and management solution Article Galaxy™.

In particular, we’ll showcase a powerful library ticketing and help desk system and a copyright-compliant repository solution for enabling lawful journal article re-use. In accordance with customer RRO licenses, customer subscriptions and our own publisher agreements, we ensure copyright compliance for both customer-hosted or Reprints Desk-managed repositories.

Whether or not your company has a library or information center, we hope that you’ll participate to discover more about utilizing article repositories, simplifying copyright-compliant re-use, and providing high quality end user support.

We, at Reprints Desk, will present our 24/7 customer support options embedded within Article Galaxy and give an overview of user tickets demonstrating how an enhanced library help desk can work.

In the webinar we’ll take questions and discuss:

  • Staffing options to support the library services function at your organization, whether or not your organization has a library or information center today
  • Observations, considerations and best practices for hosting, maintaining and accessing repository content in a copyright-compliant manner
  • The benefits for library administrators and patrons when shared library email inboxes and rigid ticketing systems are replaced with a robust online engagement platform

With the goal of helping you to expand your library services toolkit, we hope you can join us for this upcoming webinar and encourage you to share with your colleagues and with industry peers.



Topics: library services, article repository, help desk, customer support

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